Shipping & Returns information
At Maria Satyle, we are committed to providing you with a seamless shopping experience, from browsing our exquisite collection of clothes, cosmetics, and hair oils to receiving your cherished items. This section outlines everything you need to know about our shipping and returns policies, ensuring transparency and peace of mind with every purchase.
Frequently asked questions
We understand you might have questions about how we handle deliveries and what to do if you need to return an item. Below, you'll find comprehensive answers to our most common queries, designed to make your Maria Satyle experience as clear and straightforward as possible.
When can I expect my order and what delivery options are available?
We aim to dispatch all orders of clothes, cosmetics, or hair oil within 1-2 business days from our Kensington, United Kingdom location. We offer several delivery options to suit your needs:
- Standard UK Delivery: Expect your parcel within 3-5 working days.
- Express UK Delivery: For those who can't wait, receive your order within 1-2 working days.
- International Shipping: Delivery times vary by destination, typically between 7-14 working days.
You can select your preferred option at checkout.
What is your policy if I'm not happy with my purchase?
Your satisfaction is paramount to Maria Satyle. If you are not entirely happy with your purchase of clothes, cosmetics, or hair oil, you can return or exchange it within 30 days of receipt. Items must be unused, in their original packaging, and in a resalable condition. To initiate a return or exchange, please contact our customer service team at [[email]] or [[phonenumber]]. We will guide you through the simple process.
Do I have to pay for delivery, and what about return costs?
Delivery charges depend on your chosen shipping method and destination. Standard UK delivery is free for orders over £50; otherwise, a small fee applies. Express UK and International shipping costs will be calculated at checkout. For returns, customers are generally responsible for the return shipping costs, unless the item received is faulty or incorrect. In such cases, Maria Satyle will cover the return postage.
Can I return or exchange items bought online at your physical store?
Yes, absolutely! Maria Satyle operates both an online webshop and a physical store in Kensington, United Kingdom. You are welcome to return or exchange any online purchase directly at our physical location. Please ensure you bring your proof of purchase (e.g., order confirmation email or receipt) and that the items meet our return policy conditions (unused, original packaging, resalable condition).
Shop with confidence at maria satyle
We're dedicated to making your shopping experience with Maria Satyle enjoyable and worry-free. Our clear policies ensure you always know what to expect. Explore our collections and let us bring beauty and style right to your doorstep.